What is your Prescription Lens Return and Exchange Policy?
All prescription lenses are considered special orders, and are therefore non-refundable. However, we understand there may be times you want to change the frame even though the prescription lenses are perfect. If, within 5 days of receipt of product, you wish to exchange a frame that we have made prescription lenses for, you will be charged or credited the difference of the new frame cost. The frame must be in NEW perfect resellable condition. A lens credit of 50% of the original lens cost will be applied to the cost of any new lenses ordered.
Do you have a Prescription Guarantee?
We guarantee 100% accuracy on all prescriptions or they will be remade at no charge. All prescription eyeglasses pass a stringent quality control hand inspection. The lenses are checked at four different stations for accuracy. We pride ourselves in our workmanship – accurately filling your prescription is our number one priority. In the unlikely event that an error makes it through our system, we will promptly and courteously remake the lenses to our 100% accuracy standard.
Can I Put New Lenses Into My Own Frame?
Simply bring us the frame and a copy of the prescription for the lenses you want placed in your frame. You will only be charged for new lenses.
Please Note: We nor our associated lab are not responsible for damage or breakage to customer’s own frame, new or used, if only prescription lenses are ordered. You will still be responsible for the cost of the lenses if the frame is broken or damaged.
Can I Return Contact Lenses?
Within 10 days of your order only unopened contact lens vials or boxes may be returned or exchanged. The boxes or vials must be in NEW condition (no marks or engravings). A 20% restocking fee will apply to all unopened contact lens vials or boxes returned for credit. No credit or exchanges are permitted on opened boxes or vials. Custom made to order lenses are non-refundable.